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Order Instructions


The following is some information about PSI's policies concerning your order. Please read carefully. 

PSI pledges that your privacy and credit card information will be protected! We do not release or sell our customer listings.


METHODS OF ORDERING      
                            

Ordering online are encouraged since our secure shopping server will protect your credit card information from prying eyes. All online orders with valid e-mail addresses will receive order confirmation, receipt/invoice and tracking number by e-mail.  

Secure Online Order:  

Please click here to use our secure shopping cart for credit card orders. Choose the Credit Card payment option if you pay by a Visa Debit card or Visa Check card. If for some reason the secure order server is not working and/or if you are placing a non-credit card order, you may use the alternative order form by clicking here or call us at 301-572-2168 directly. 

Make sure that all the information you provide on the order form is 100% accurate, since all information will be verified by our credit card network BEFORE we can ship your order. Whether you order over the phone or use on-line or fax orders, your privacy and credit card information will be protected! We do not release or sell our customer listings.

Online PayPal Order:  

If you intend to pay via PayPal, please e-mail us first with the part# and quantity. We will email and reconfirm with you for the total amount (cost, shipping, handling, etc.) and then send you a Money Request via PayPal.. Please be advised that we only accept PayPal orders from Verified PayPal  buyers with Confirmed addresses.  International PayPal orders have a 4% surcharge. Your receipt with shipment tracking # will be e-mailed to you.

Order by fax:  

If you have the unknown phobia about online ordering,  a fax order form is prepared for your security and convenience. Please fill it out and fax it to us at +1 301- 847-0739. You may also copy the form, fill it out and e-mail it to sales@psism.com. Your receipt with shipment tracking # will be faxed or e-mailed to you. To use the fax order form, please click here.

Order by phone:  

Of course, you may always call the order line (1-301-572-2168) to place your order. Your receipt will be mailed of faxed to you. 


  
   
METHODS OF PAYMENT                                       

International orders and shipping can be arranged. Read INTERNATIONAL ORDERS section below.

We accept Visa, MasterCard, American Express, Discover Card, PayPal, company checks or cashier's checks, and money orders. Make sure that all the information you provide on the order form is 100% accurate, since all information will be verified by our credit card network BEFORE we can ship your order. Whether you order over the phone or use on-line or fax orders, your privacy and credit card information will be protected! We do not release or sell our customer listings.  

Corp./ Gov't/ University PO's are accepted, but, please do not automatically assume we can accept PO from all companies because even one Fortune 500 company is in our blacklist since their account was months over due. Late accounts will be accessed a 1.5% financial charge per each month past due and, sorry, in most cases, we can not accept international POs.

To set up a new company account with us, please or e-mail to sales@psism.com or fax  to (301)847-0739 your PO along with your company's trade/credit references and bank information.   We will inform you when your account is set up and ready to roll. For your first PO, there will be a  $10 account setup fee automatically added to the "Shipping and Handling" charge. Standard payment term for new customers is Net 7 days.

STOCK CONDITION, BACKORDERS & SPECIAL ORDERS          

In general, we stock popular items but not all items will be in stock at all times. You may call or e-mail us to check about the stock condition or after you place your order we will inform you if any items are not in stock.

All MLC & SLC flash SSDs are made-to-order, so, order is non-cancelable and non-returnable once confirmed. Customers are advised to purchase samples to test and approve before placing mass orders.

Special orders are not cancelable and not refundable. Product warranty of special-ordered items is the same as our regular items, see next section.
    

RETURNS, RMA & SUPPORT                                             

This section is our General Return/Refund/replacement policies which apply to all our U.S. and International customers. There are added conditions concerning international orders. Read  INTERNATIONAL ORDERS section below.

All claims of damaged goods or errors in shipments must be made within 5 days of receipt. It is up to PSI and/or its supplier to determine if refund or replacement will be granted. 

Computer memories can be returned for exchange or replacement only. All refunds for non-defective items will be charged with a 15% restocking fee if returned within 28 days of the sales in its original undamaged and unmarked packaging box and in good resalable condition. No refund for return received after 28 days. All returns require RMA# and must be freight prepaid. 

Special order items and shipping costs are not refundable! Dealers' purchases can only be exchanged or returned for "CREDIT".
     
Request of tech support and Return Merchandise Authorization (RMA) should be done online. You will normally receive a reply in 2 hours.  Please go to http://www.psism.com/support.htm to request tech support and/or an RMA. A valid sales receipt number or invoice number is needed for tech support and/or RMA request.


DOMESTIC SHIPPING & HANDLING                         

Same-day shipping is available if order is placed by 3 p.m. Eastern Time. In the U.S., we normally send via UPS or FedEx or USPS. It will be at our discretion to choose a carrier to ship unless you specify one when you order. Approximate shipping rates are as follows; insurance (about $0.90 per each $100) is mandatory and costs extra. 

Because most of the orders are domestic Ground shipping of 2 pounds or less, our online shopping cart is set up accordingly. If you place an online order at our website and request a Next-Day, Two-Day or Three-Day delivery, we will reconfirm with you for the corrected shipping charges.

a). Domestic (48 states) Next-Day PM delivery costs $50.00 for the first pound and about $5.00 extra for each additional pound. Saturday delivery costs $20.00 more. Shipping to Alaska and Hawaii costs higher.

b). Domestic (48 states) Two-Day delivery costs $26, Three-Day delivery costs $17. for the first pound and about $5. extra for each additional pound. Shipping to Alaska and Hawaii costs higher. 

c). Domestic Ground Shipping: We will send your order by  FedEx Ground or USPS priority mail. Shipping costs $10 for the first two pounds and about $1.5 extra for each additional pound. 

d). FedEx or UPS delivery to a residential address will cost $3.50 more.
 

Deliveries to APO and FPO addresses can only be made by U. S. Postal Service. 
    
For international orders, we normally ship via FedEx  International Priority. Please see next section for shipping rates. If you have your own UPS, FedEx, DHL or other courier's account #, we can also use your account to ship. 


COLLECTION OF SALES TAX
                               

If the goods are stocked in our warehouse in Maryland, we do not collect sales taxes unless the delivery address is in Maryland. If the item(s) are not stocked in Maryland and we have to ship from a warehouse in another state, depending on the warehouse location and your location, we may need to collect local & state sales taxes. 

We will inform you if there is a need to collect sales taxes. 


INTERNATIONAL ORDERS          
                      

All prices listed at our site are in US$. As an international customer, you are responsible for paying for the goods, shipping & insurance, your country's import duties/ taxes and delivery carrier's brokerage charges. In case the ordered the item is not in stock, we may also impose another $15.00 surcharge for special-ordering for you. 

Sorry, international purchase orders must be prepaid. Net term Purchase Orders are not accepted.

A. Payments:

International credit card payments are generally accepted although payments by wire transfer or prepaid bank draft in U.S. fund is encouraged. (Wire transfers may be the only accepted payment method for some countries, such as Indonesia, Nigeria, etc.). 

--Credit Card or PayPal Payment:

A 4% surcharge (minimum $5) will be added to all NEW international customers' credit card or PayPal orders  to cover credit verification costs and/or bank surcharge. Repeated international orders using the same credit cards have a 2% credit card order surcharge. 

Please provide delivery address, phone number, credit card number, expiration date, holder's name on the card, credit card's billing address, credit card's security verification code, credit card issuing bank's name and  bank phone number in order for us to process the order. You may e-mail to sales@psism.com, fax to +1 301-847-0739, or call +1 301-572-2168 to order. You may also use our online order form by clicking here.

For credit card orders, our bank will require your Visa/MasterCard's 3-digit or Amex's 4-digit  "SECURITY VERIFICATION CODE" which appears after the credit card number at the back of the Visa and MasterCard near the signature strip, or in the front of the Amex card. Our bank needs this code in order to protect our international customers. Sometimes, our audit department may require to have a scan of your credit card on file.

--Wire Transfer (T/T) Payment:

For certain purchases and/or from certain countries, wire transfer (T/T) payment is preferred. Please e-mail us first for bank information.

All wire transfers are subject to a US$35-$45 extra fee to cover the charges by your bank's U.S. affiliated bank and our bank. Please e-mail to sales@psism.com when you are ready to do wire transfer.

B. International Shipping:

FedEx and US Postal Service are our preferred couriers for international orders. Deliveries to Canada, Mexico, East Asian and Western European countries are among the cheapest. Shipping to other countries costs higher. Depending on your exact address, the Fedex international shipping and insurance normally costs $50-$95 for the first pound and about $10-$17 extra for each additional pound via Fedex International Econmy, which takes about 3 - 7 days. FedEx International Priority  is faster (2- 3 days) but a bit costlier.  

The exact shipping charge depends on the delivery address. Please go to http://www.ups.com/us to check the shipping rate to your location; use 20904 as the "ship from" zip code. Insurance cost (about $0.90 per each $100) is mandatory and extra. If you place an online order at our website, we will reconfirm with you for the corrected shipping charge.

Upon your request, we may ship via the U.S. Postal  Priority or Express Mail, which generally costs you about half of the UPS/FedEx charges. Please bear in mind that postal air mail involves two countries' postal systems and if something goes wrong it will take weeks if not months to track it down, even for insured items. By requesting the cheaper postal mail delivery, you will exempt PSI from the responsibility of possible delay or loss although we do insure all packages.

Deliveries to APO and FPO addresses can only be made through U. S. Postal Service. 

Besides shipping charges, your country may also levy import duties and/or value-added taxes on the goods. It's your responsibility to pay those extra fees and taxes. Duties and taxes are not included in shipping charges; they vary by countries and will be charged to the recipients.

Because most of the our orders are domestic Ground shipping of 2 pounds or less, our online shopping cart is set up accordingly. So, for international shipping, we will reconfirm with you for the corrected shipping charges.

    
C. International Returns:

Before you order, read our general return policies above by clicking here. Please also note the following additional policies concerning your international order.   

1.  Within the first month of sales we will replace any wrong shipment or defective product at our costs. However, due to the slim margin, we will not be responsible for  reimbursement of your shipping related costs. All returns must have our RMA # and must be freight-prepaid.

2.  After the first month & within the product's warranty period, as an after sales service, we will help arrange with certain manufacturers for your replacement if it turns out necessary, however, we have to charge you for the costs of shipping back and forth.
     

CUSTOMER SUPPORT & WARRANTY                   

Each product has its own declared warranty period. All warranties will be carried out by the respective manufacturers/vendors. FREE tech support from PSI and manufacturers. You must provide us with the sales # on the receipt/invoice in order for us to properly assist you. 

Request of tech support and Return Merchandise Authorization (RMA) should be done online. Please go to http://www.psism.com/support.htm to request tech support and/or RMA.

Ready to order now? Click here.


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Copyrightę 1995 ~ 2016 
PSISM, LLC , dba PSI (formerly  Primary Simulation, Inc. ) 
2963 Mozart Drive, Silver Spring, MD 20904  U.S.A.
Tel:(301) 572-2168,  Fax: (301) 847-0739
10:00AM ~ 6:00PM U.S. Eastern Time
Email: sales@psism.com