PSI pledges that your privacy and credit card information will be protected! We do not release or sell our customer listings.
Small orders are encouraged to pay be a credit card. We accept Visa, MasterCard, American Express, Discover Card, PayPal and prepaid company checks or cashier's checks, and money orders. All orders with valid e-mail addresses will receive order confirmation, receipt/invoice and tracking number by e-mail
Corp./ Gov't/ University PO's may be accepted. Late accounts will be accessed a 1.5% financial charge per each month past due and, sorry, in most cases, we can not accept international POs.Credit Card and Paypal Order:
Order by phone:
Not all items are in stock at all times. You may call or e-mail us to check about the stock condition or after you place your order we will inform you if any items are not in stock.
All MLC & SLC flash SSDs are made-to-order, so, order is non-cancelable and non-returnable once confirmed. Customers are advised to purchase samples to test and approve before placing mass orders. Due to current chip shortage, if the items are not in stock lead time may be long.
Special orders are
cancelable and not refundable once confirmed. Product warranty of special-ordered
items is the same as our regular items.
This section is our General Return/Refund/replacement policies which apply to all our U.S. and International customers. There are added conditions concerning international orders. Read INTERNATIONAL ORDERS section below.
All claims of damaged goods or errors in shipments must be made within 5 days of receipt. It is up to PSI and/or its supplier to determine if refund or replacement will be granted.
Computer memories can be returned for exchange or replacement only. All refunds for non-defective items will be charged with a 15% restocking fee if returned within 28 days of the sales in its original undamaged and unmarked packaging box and in good resalable condition. No refund for return received after 28 days. All returns require RMA# and must be freight prepaid.
Special order items
and shipping costs are not refundable!
Dealers' purchases can only be exchanged or returned for
We normally send goods via UPS or FedEx or USPS. It
will be at our discretion to choose one carrier over the other to ship unless you specify
one when you order. Deliveries to APO and FPO addresses can only be made by U. S. Postal Service. If you have your
own UPS or FedEx account #, we can
also use your account to send.
If the goods are stocked in our warehouse in Maryland, we do not collect sales taxes unless the delivery address is in Maryland. If the item(s) are not stocked in Maryland and we have to ship from a warehouse in another state, depending on the warehouse location and your location, we may need to collect local & state sales taxes.
We will inform you if there is a need to collect sales taxes.
All prices listed at our site are in US$. As an international customer, you are responsible for paying for the goods, shipping & insurance, your country's import duties/ taxes and delivery carrier's brokerage charges. In case we need to special order some items for you, an expedite fee may be imposed.
Sorry, international purchase orders must be prepaid. Net term Purchase Orders are not accepted.
International credit card payments are generally accepted although payments by wire transfer or prepaid bank draft in U.S. fund is encouraged. (Wire transfers may be the only accepted payment method for some countries).
--Credit Card or PayPal Payment:
A 4% surcharge (minimum $5) will be added to all NEW international customers' credit card or PayPal orders to cover credit verification costs and/or bank surcharge. Repeated international orders using the same credit cards have a 2% credit card order surcharge. Please e-mail us at firstname.lastname@example.org first with the part numbers, quantities and your shipping address. We will email and reconfirm with you for the total amount (cost, shipping, handling, etc.) and then send you a Money Request via PayPal. From there, you can securely pay by a credit card or PayPal.
--Wire Transfer (T/T) Payment:
For certain purchases and/or from certain countries, wire transfer (T/T) payment is preferred. We will send you our bank information to receive fund transfers..
All wire transfers are subject to a US$35-$45 extra fee to cover the charges by your bank's U.S. affiliated bank and our bank. Please e-mail to email@example.com when you are ready to do wire transfer.
B. International Shipping:
UPS is our preferred courier for international orders. If you have your own UPS or FedEx account #, we can also use your account to ship.
Upon your request, we may ship via the U.S. Postal Priority or Express Mail, which generally costs you about half of the UPS/FedEx charges. Please bear in mind that postal air mail involves two countries' postal systems and if something goes wrong it will take weeks if not months to track it down, even for insured items. By requesting the USPS delivery, you will exempt PSI from the responsibility of possible delay and/or loss although we do insure all packages.
Besides shipping charges, your country may
also levy import duties and/or value-added taxes on the goods. It's your
responsibility to pay those extra fees and taxes. Duties
included in our shipping charges.
Please also note the following olicies concerning your international order.
CUSTOMER SUPPORT & WARRANTY
Each product has its own declared warranty
period. All warranties are carried out by the respective
manufacturers/vendors. To request tech support or return, please
send email to
and provide us with the sales # on the receipt/invoice in order for us to
properly assist you.
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